Effective Date: 1 January 2026
These terms and conditions apply to all services provided by Cloud Shipping.
1. About These Terms
These Terms and Conditions (“Terms”) govern your use of services provided by Cloud Shipping (“we”, “us”, “our”).
By using our services, creating an account, or booking a shipment, you confirm that:
- You accept these Terms in full
- You have the authority to bind your business (if acting for a company)
- You agree on behalf of all parties with an interest in the shipment
If you do not agree, you must not use our services.
2. Nature of Services
Cloud Shipping is not a carrier, freight forwarder, or logistics provider.
We act as:
- A technology platform
- A reseller of carrier services
- A billing and support intermediary
All transportation services are performed by third-party carriers.
- Your contract for carriage is with the carrier, not Cloud Shipping
- Carrier terms apply in addition to these Terms
3. Definitions
- “Shipment”: Any parcel, freight, or consignment moving under a single waybill
- “Carrier”: Third-party logistics provider (e.g. DHL, UPS, FedEx, etc.)
- “User / You”: The individual or company using Cloud Shipping
- “Charges”: All fees, including shipping, surcharges, duties, taxes, and admin fees
4. Account Registration & Use
You agree to:
- Provide accurate, complete information
- Maintain security of your account credentials
- Be responsible for all activities under your account
We reserve the right to:
- Suspend or terminate accounts at any time
- Refuse service without liability
5. Carrier Terms & Compliance
All shipments are subject to:
- Carrier terms and conditions
- International shipping laws and regulations
- Customs rules in origin/destination countries
You confirm that:
- Shipment details are accurate
- Goods are legally compliant
- You understand carrier restrictions (prohibited/restricted goods)
6. Pricing, Quotes & Adjustments
All pricing is:
- Indicative at time of booking
- Subject to change based on:
- Weight/dimensions discrepancies
- Reclassification (HS codes, commodity)
- Carrier surcharges (fuel, remote area, peak, war risk, etc.)
We reserve the right to:
- Re-invoice after shipment based on actual charges
- Pass through any carrier or customs cost increases
7. Duties, Taxes & Incoterm Liability (DDP & DAP)
Where a Shipment is sent under DDP (Delivered Duty Paid) or DAP (Delivered At Place):
1. Ultimate Liability
The Shipper (You) remains fully liable for all duties, taxes, penalties, storage charges, clearance fees, and any related costs, regardless of the selected Incoterm or billing instructions.
2. Carrier Reversal Rights
You acknowledge and agree that Carriers and/or customs authorities may:
- Refuse delivery if charges are not paid by the receiver
- Reverse, recharge, or re-bill any unpaid duties, taxes, or related charges back to the Shipper at any time
3. Receiver Non-Payment
If the receiver:
- Refuses to pay
- Cannot be contacted
- Fails customs clearance
- Rejects the shipment
All resulting costs will be charged to the Shipper, including:
- Return shipping
- Storage fees
- Disposal/destruction fees
- Administrative charges
4. Post-Clearance Adjustments
Customs authorities may reassess duties and taxes after clearance (including audits). You remain liable for any additional charges raised after delivery, with no time limitation.
5. No Dependency on Carrier Outcome
Payment to Cloud Shipping is not conditional upon:
- Successful delivery
- Collection of duties/taxes from the receiver
- Outcome of any dispute with the Carrier or customs
8. Payment Terms
- Standard payment terms: 14 days from invoice date
- Duties/taxes: payable immediately
Failure to pay may result in:
- Suspension of services
- Withdrawal of discounted rates
- Debt recovery action (including legal costs + interest)
We may also:
- Charge stored payment methods automatically
- Require prepayment or deposits.
9. No Set-Off
You may not:
- Withhold payment due to disputes
- Offset invoices against claims
All invoices must be paid in full regardless of:
- Claims
- Delays
- Carrier disputes
10. Packaging & Shipment Responsibility
You are responsible for:
- Proper packaging suitable for transit
- Accurate labelling and documentation
- Ensuring goods are safe and compliant
We accept no liability for:
- Inadequate packaging
- Concealed damage
- Incorrect declarations
11. Prohibited & Dangerous Goods
You must not ship:
- Prohibited or restricted goods
- Dangerous goods without proper certification
You agree to:
- Fully indemnify Cloud Shipping against any breach
- Provide documentation upon request
12. Insurance & Liability
Cloud Shipping may offer access to optional third-party shipment protection and/or insurance services (“Insurance”) through external providers.
1. Third-Party Provider
Any Insurance purchased via Cloud Shipping is:
- Provided by an independent third-party insurer or warranty provider
- Subject to that provider’s terms, conditions, exclusions, and claims procedures
Cloud Shipping is not an insurance provider, broker, or underwriter.
2. No Liability
Cloud Shipping:
- Accepts no liability for loss, damage, delay, or non-delivery of any Shipment
- Is not responsible for the outcome of any insurance claim
3. Customer Responsibility
You are responsible for:
- Reviewing and understanding the insurance terms before purchase
- Ensuring the declared value is accurate
- Complying with all packaging, documentation, and carrier requirements
Failure to comply may result in reduced or rejected claims.
4. Claims Process
All claims must be made:
- Directly with the insurer (or via the process specified at time of purchase)
- Within the required time limits
Cloud Shipping may assist administratively but has no obligation to manage or resolve claims.
5. No Automatic Cover
Shipments are not insured by default.
If you do not purchase Insurance, you accept:
- The Carrier’s standard limited liability
- Full risk for any loss or damage beyond that limit
13. Claims Process
- All claims must be made directly with the carrier
- Claims must follow carrier timelines and procedures
Cloud Shipping:
- May assist but has no obligation
- Is not liable for claim outcomes
14. Customs Clearance
You acknowledge:
- Customs clearance is outside our control
- Delays, inspections, or seizures may occur
You are responsible for:
- Compliance with import/export laws
- Providing correct documentation
15. Data Protection
We process data in accordance with:
- UK GDPR
- Data Protection Act 2018
We may share data with:
- Carriers
- Customs authorities
- Service providers
Full details are in our Privacy Policy.
16. Service Availability & Platform Use
We do not guarantee:
- Platform uptime
- Rate availability
- Carrier service continuity
We may:
- Modify or discontinue services
- Update platform features at any time
17. Limitation of Liability
To the maximum extent permitted by law:
Cloud Shipping shall not be liable for:
- Loss, damage, or delay of shipments
- Indirect or consequential losses
- Loss of profit, business, or reputation
Our total liability (if any) is limited to:
The fees paid to Cloud Shipping for the specific shipment.
18. Force Majeure
We are not liable for delays or failures caused by:
- War, conflict, or geopolitical issues
- Carrier disruptions
- Customs actions
- Weather, pandemics, strikes
19. Indemnity
You agree to indemnify and hold Cloud Shipping harmless from:
- Any claims arising from your shipments
- Breach of these Terms
- Incorrect declarations or illegal goods
20. Intellectual Property
All platform content, systems, and pricing structures remain:
- Property of Cloud Shipping
You may not:
- Copy, resell, or misuse them
21. Termination
We may terminate or suspend services:
- At any time
- Without prior notice
You remain liable for all outstanding charges.
22. Governing Law
These Terms are governed by:
Laws of England and Wales.
Disputes are subject to:
Courts of England and Wales.
23. Entire Agreement
These Terms:
- Override all previous agreements
- Work alongside carrier terms
You have read and agree to all these Cloud Shipping Terms and Conditions, and you acknowledge that you have read and agree to the Carrier’s terms and conditions.
Freight Terms & Conditions.
The following Freight Terms & Conditions apply to freight services arranged by Cloud Shipping Ltd and should be read alongside our General Terms & Conditions and the applicable BIFA Standard Trading Conditions.
Legal
All business with Cloud Shipping Limited is transacted under the current edition of the Standard Trading Conditions
of the British International Freight Association a copy of which are available on request or downloadable from
www.bifa.org
No cargo is automatically insured unless we have written instructions to do so in advance of the shipment
commencing and a premium/fee has been quoted and agreed upon.
Errors and Omissions Excepted
The Price
All quotes are subject to space and equipment being available with the carrier, if a specific flight/vessel has been
offered then that would have been checked and would be available at time of quoting but space/bookings are done
on a first come first served basis and therefore this may not be available by the time the booking is placed. If space is
not available you will be offered an alternative which may or may not cost more.
If an all-in rate has been offered then that figure may be based upon costings in mixed currencies such as GBP, EUR
or USD and converted into a lump sum figure and that will have been based upon current rates of exchange at the
time of quotation. Should there be a significant swing in those rates of exchanges by the time the booking is placed
then we reserve the right to advise you of any difference to pay with an explanation prior to our acceptance of the
booking.
The Cargo
All quotes are based on shipments of non-hazardous, stackable and cargo free to ship without any trade or carrier
restrictions unless we have been advised otherwise and it is stated within our quotation.
All cargoes should be packed suitable for the means of transport whether that be by Air, Road, Sea or any
combination of those. All packages should comply with origin and destination requirements which may include using
ISPM15 treated timbers and specific marking instructions, if you are unsure of any requirements then please advise
us.
Collections/Deliveries
Are based upon standard business hours Monday-Friday excluding public holidays between 0800 and 1700 hrs. In the
case of a part load collection/delivery a fixed time / AM or PM cannot be agreed unless you have specifically advised
us of your requirements on your quote request as additional charges may apply for those services.
Quotes are based on clients being able to load and unload goods onto/from vehicles/containers without any special
arrangements or having any access issues or special vehicle requirements (such as tail-lift) and within the standard
free time period for that country/type of vehicle. In the UK this is 3 hours for a standard container trailer and 30
minutes for any part- load trailer collection.
Customs & Documentation
Customs entry costs are based on up to 3 tariff headings per entry if you advised us on your request that there will be
more than that then the cost quoted will allow for that but if you have not pre-advised us than additional charges will
be incurred.
Where Cloud Shipping (or their sub-agent) arranges customs declarations on our behalf we agree that they will be
doing so on the basis of direct representatives.
All rates unless stated exclude costs for any consular documentation, waivers or pre-shipment inspections (which
may be required depending on the destination and cargo which is being shipped) all which can all be quoted for if
requested. If you are unsure of what the requirements may be for the destination you are shipping to then please
advise and we will advise you accordingly.
Credit
If you do not have a credit facility in place, then please request a credit application at the earliest opportunity as if
there is not a credit facility in place in time then cleared funds will be required prior to release of any
documents/cargo.